RV Pics with recent clients


Each Tax Deductible Donation Helps Bring Families Together!

ACCESS is a 501(c)3 non-profit organization


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Frequently Asked Questions

What is ACCESS?
ACCESS, a service of The Auxiliary of Good Samaritan Hospital, stands for “A Caring Community of Education, Services and Support”. ACCESS supports families of critically ill babies in the Neonatal Intensive Care Unit (NICU) by providing the families with free services including home stays, transportation, food, in-hospital childcare assistance, and multilingual educational resources. Families with severe financial limitations also receive vouchers for meals, gas, car seats and CPR.

ACCESS also provides transportation, childcare and vouchers for meals and gas to families with babies or children in Pediatrics, Pediatric Intensive Care (PICU) and the NICU Follow-Up Program and mothers with high risk pregnancies in Antepartum. In addition, ACCESS hosts bi-monthly car seat fitting stations that are open to the community.

How do families learn about ACCESS services?
Families learn about ACCESS services through information in the NICU, on the Good Samaritan website, or from a NICU professional or another NICU parent. Referral requests should be made in advance of the need for a host home stay or other service, although same-day requests can sometimes be arranged. ACCESS can be reached by calling (408) 559-2395, Monday-Friday, during normal business hours. Messages and requests can be left on the answering machine at any time. Phone options include English and Spanish.

How do families pay for ACCESS services
ACCESS charges no fees. Instead, families are encouraged to make donations if they can.

How long are babies hospitalized in the NICU?
Between 1 day and 7 months, with an average NICU hospitalization of 19 days.

Who refers families to ACCESS and are references required?
Usually, families are referred to ACCESS by hospital staff or self-referred because they have seen information about ACCESS. We ask that NICU families requesting overnights in a host home provide a personal reference to ensure that guests are considerate, responsible and independent. GSH Social Services must refer families requesting voucher services reserved for low-income recipients.

How is the ACCESS program supported?
ACCESS is funded by donations.

How can I become an ACCESS volunteer?
Check for volunteer opportunities on this site then download an application or call ACCESS at (408) 559-2395 and ask to speak with Shannon Hickok, ACCESS Director.
Send completed applications to:
The Auxiliary of Good Samaritan Hospital
2425 Samaritan Drive, San Jose, CA 95124

How can I make a donation to ACCESS?
Contact the ACCESS program office at 408-559-2395, or send your donations to: Good Samaritan Hospital Auxiliary, ACCESS, 2425 Samaritan Drive, San Jose, CA 95124. Or click on our online donation link at the top of this page!